Information about your holiday
Check-in, check-out, travel cancellation and much more
Arrival and departure
On your day of arrival your room is available from 2.00 p.m. We ask you to vacate your room by 10.00 a.m. on the day of departure.
According to the Legislative Decree No. 201/2011 it is not permitted to pay for amounts greater than EUR 999.99 in cash. We ask you to bear this in mind. We accept Visa, MasterCard, Eurocheque card and cash card.
A shuttle bus runs every 15 minutes (bus stop in front of the hotel), which takes you to the bottom station of the Alpe di Siusi/Seiser Alm panoramic cable car. You can use public transport and the lifts for free or at a discounted price using the Ferienregion Seiser Alm Live Card or Combi Card. We will be happy to provide you with information!
Travel cancellation insurance
So that you do not experience any unpleasant surprises in the event of travel cancellation, delayed arrival or early departure we recommend you take out travel cancellation insurance. It covers your cancellation charges in the event of travel cancellation.
You can read all the details here.
In the event of cancellation the following fees apply:
- Cancellations made up to three months prior to your scheduled arrival: no charge.
- Cancellations made 3 months to 1 month prior to your scheduled arrival: 30% fee.
- Cancellations made 1 month to 1 week prior to your scheduled arrival: 70% fee.
- Cancellations made during the week prior to your scheduled arrival: 90% fee.
- In case of late arrival, no-show or early departure: 90% fee.
We thank you for your understanding.
Electric car charging stations
You can recharge the car battery at the charging station of the hotel.
Parc Hotel Florian Srl
Via Henrik Ibsen 17
Siusi allo Sciliar
Cassa di Risparmio dell’Alto Adige
IBAN: IT 55 D 060 4523 1000 0000 5001 132